Frequently Asked Questions
Everything you need to know about your moon+star experience.
What is the standard shipping time for moon+star orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Visit our Return Portal to generate a prepaid shipping label.
Are your fabrics sustainably sourced?
Yes, moon+star is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find my perfect size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of purchase by contacting our support team via live chat.